1 reviews | Active since Jan 2017

24 May 2017, 14:52

Syncing issues

<p>It's very unfortunate that the only way to get anything done with Vitality is through Hello Peter. Nevertheless, I have no choice.</p> <p>Three weeks ago was my first call. My Samsung gear app will not sync with the Discovery app automatically. I was told to give it a week and it will work. The second time I called I was told to wait for the Discovery app update. The next call I was told to wait for the S Health app to update. The next call I was told to give it another week and it will work. The next call (I spoke to the only friendly lady) I was told that she has queried the problem and someone will call me (the only person who knows what is going on). I got a call this morning telling me that the only way to sync the apps would be by manually syncing. I called back earlier today and the guy said that it's a problem with the S health app and basically there is nothing that can be done. My friend has the Samsung gear and a Samsung phone and has no issues.</p> <p>If this isn't resolved, kindly get someone to call me to cancel my contract with Discovery Vitality. This is honestly pathetic.</p>

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Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply24 May 2017, 15:01
Official

Good afternoon Jake

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team

's update16 Jun 2017, 16:09
Reviewer Update

It has now been nearly two months and still no resolution to my problem.

New app developers is recommended.