Synchronising but NO Points

<p>I started this complaint on December 14 and several communications with Vitality later I am no nearer a solution. Last Friday I went to Discovery in Century City and an assistant, John, spoke to Eva at the call centre (Reference ********** 700) at length and I was under the impression that Vitality understood the problem. I was assured that it would be escalated to a specialist and that I would be contacted. I have just received a call, not from the specialist, which gives me absolutely no confidence that Vitality have any understanding of the problem. I am Diamomd status, a Discovery shareholder and a member of Discovery Health since 1997 with a Discovery Life Policy. I pay a considerable Vitality membership fee. Is it too much to expect efficient service from Vitality? I would appreciate a management response in the very near future. Thank you.</p>