Switch from Multiply to Vitality - Disappointing

When we were switching over from Momentum Multiply to Discovery Vitality at the end of last year, we were advised in writing by a Vitality consultant that our Multiply membership would be cancelled automatically at the end of Dec 2015.<br> <br> To my surprise an amount of R2 400 was deducted from my account on 26 January 2016 and upon contacting Multiply I was advised that my membership was not cancelled, hence the deduction.<br> <br> Since then I have been sent from Multiply to Vitality and back again with no solution.<br> <br> Please can someone investigate this and get back to me? <br> <br> Kind Regards<br> Michelle