CJ
Chris J

1 reviews | Active since Nov 2010

22 Mar 2016, 16:11

Suunto not supported on Vitality

How can Discovery keep changing the criteria and rules for users wanting to log fitness activity to earn points?<br> My Suunto Ambit 3 Sport's box has a Discovery Vitality sticker on it, yet Discovery has recently made it impossible for me to log my GPS tracked runs.<br> In the beginning I used the Nike + app, then they pulled support for it. So I switched to Strava. Guess what? Discovery pulled support for that as well. <br> As they (Discovery) don't support Suunto's Movescount importing, they are basically now forcing me to use the UnderArmour (MapMyFitness) app, but the funny part is it DOES NOT WORK. <br> At this stage I'm getting so frustrated that I'm seriously considering cancelling all my Discovery products and moving to a competitor instead. <br> How is it that they roll out a program that is as half baked as this? <br> Suunto is an industry leader, as well as Strava. Surely if they cannot find a way to accommodate these, there must be serious questions marks around their lack of proper planning.<br> <br> I refuse to accept that a glitchy UnderArmour product that is riddled with ads is the only way I'm going to get my Suunto data logged on Vitality.

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply22 Mar 2016, 17:09
Official
Hello chrisvj81,

Thank you for your post.

We have referred this query to one of our Vitality Specialists to contact you and assist.

Regards,
Discovery Vitality