1 reviews | Active since Aug 2011
Support only does generic template responses without reading and understanding the actual problem
<p>I sent an email asking questions to Vitality: -WRefNo# ********** 902#- -MailRef# ********** 910#-</p> <p> </p> <p>Explained how I have been having an issue for 5 months, instead they just send me a generic template response saying usually one has to wait 4-10 weeks to see a difference. 4-10 weeks is at most 2 months. So their support staff not only send template responses out, they don't even do proper match before sending out the template response, not even adding a single bit of human touch to the email.</p> <p> </p> <p>Absolutely terriblle support from Vitality.</p>
Discovery followed up after my initial complaint, and after a long conversation I believe the agent realised I needed a more detailed review of what is happening, without going over the line of giving me information that is not meant for customers.
She also went out of her way to help me make this less painful. Would be awesome if support was always like this. I am much happier now than I was with the initial agent's response via email.
Discovery followed up after my initial complaint, and after a long conversation I believe the agent realised I needed a more detailed review of what is happening, without going over the line of giving me information that is not meant for customers.
She also went out of her way to help me make this less painful. Would be awesome if support was always like this. I am much happier now than I was with the initial agent's response via email.