Support is less then satisfactory
<p> I have been dealing with discovery vitality for over two months now and still yet to have a solution to my problem. I have called in to the call centre more than eight or nine times and I'm still awaiting a solution . </p> <p> </p> <p> I am trying my hardest not to write this review from a point of anger more of a point of disappointment. I have been promised on more than one occasion that someone will call me back with a solution. And yet I'm still waiting it's clearly unacceptable service and now finally I'm in thing up on helloPeter.com in the hopes that something will be done. Who do I speak to what do I do I'm just getting fed up with the service I pay my premiums every month and if I don't pay they charge me interest they owe me money and now I sit awaiting my money! Surely I should be able to claim interest on the money that they owe me now. claim interest on the money that they owe me know! I spoke to one of the managers yesterday and I'm still waiting for him to call me back clearly acceptable service! </p>
Good day Alan
Thank you for contacting us.
We can see that you have spoken to one of our managers, we will escalate your case to him to provide you with feedback.
Regards,
Vitality Team
Good day Alan
Thank you for contacting us.
We can see that you have spoken to one of our managers, we will escalate your case to him to provide you with feedback.
Regards,
Vitality Team
So there is MORE to this now, I have just got off the phone with Brian (the manager) of the helpdesk who proceeded to tell me that the helpdesk did in fact call me back to tell me that they have resolved the issue and the money was paid into my account... Errrrr... no this NOT the case! What they have simply done is reinstated the normal payments which are going back into my account. So basically it's back to normal. However my query was not processed but simply a switch changed to pay me as I should be being paid!!!!
By now on the phone I was livvid and extremely irate as this has gone on for WAY TOO LONG. By simply paying me my monthly amounts again does not cover for the 12 months where payments are supposed to have been paid back to me?
I have now been told that this issue has to be referred BACK to finance and I have to wait another 5 working days... OH JOY.
Really really cross about the service and the support on this. Feeling like just a number. Come on #discoveryVitality #discovery get your act together!
So there is MORE to this now, I have just got off the phone with Brian (the manager) of the helpdesk who proceeded to tell me that the helpdesk did in fact call me back to tell me that they have resolved the issue and the money was paid into my account... Errrrr... no this NOT the case! What they have simply done is reinstated the normal payments which are going back into my account. So basically it's back to normal. However my query was not processed but simply a switch changed to pay me as I should be being paid!!!!
By now on the phone I was livvid and extremely irate as this has gone on for WAY TOO LONG. By simply paying me my monthly amounts again does not cover for the 12 months where payments are supposed to have been paid back to me?
I have now been told that this issue has to be referred BACK to finance and I have to wait another 5 working days... OH JOY.
Really really cross about the service and the support on this. Feeling like just a number. Come on #discoveryVitality #discovery get your act together!
Still nothing from Discovery about my claim
Still nothing from Discovery about my claim