SK
Susanne K

1 reviews | Active since Apr 2012

26 May 2015, 13:16

Superb Assistance from Call Centre

It is always a pleasure to deal with Discovery Call Centre agents. They must be exceptionally well trained, as they are always able to answer questions. I have called several times over the last few months in trying to activate all the Vitality benefits and rewards for myself and my family, and not once have I been put on hold, transferred, or had a question the staff could not answer. They are also very well spoken and articulate which makes speaking to them a pleasure. Well done and thank you to all of you working in the Vitality call centre.

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply26 May 2015, 13:30
Official
Hello Susanne Koch,

Thank you for your positive feedback.

The compliment will be communicated to the Vitality servicing team.

Regards

Marvin Mo***eng
Discovery Vitality