Summer Shake Up Voucher so disappointed in Discovery Vitality's service

Good day

I would like to share my experience that I had with Discovery Vitality. I really only had good things to say about Discovery till this experience.

I purchased a summer shake up voucher (R250 voucher at Sportsman's Warehouse) in November. I tried to use my voucher at Sportsman's Warehouse on the 12th of November. Sportsman's Warehouse scanned my voucher, but it didn't work.

We (the manager of Sportsman's Warehouse and I) phoned Vitality to explain to them what happened. They told me they will get this resolved asap. They will revert the miles back and I can purchase a new voucher.

Then they got back to me on the 23rd of November (after I have been contacting them everyday to hear what is going on) saying the "partner" said the voucher have already been used. They can't give me back my voucher or the miles.

Okay so now I contacted Sportsman's Warehouse to ask them to write an email with evidence that the transaction was voided on their side and the voucher has not been used. I send this to Discovery. Okay so now they opened me case again.

On the 29th of November they reverted the 150 miles back, but because I already purchased a voucher in November. I couldn't purchase another voucher. Obviously they didn't think about that when they reverted back the miles.

So I contacted them again asking if they could take back the 150 Miles and just issue me with a new voucher. It is now the 18th of December.

I have to contact them the whole time to get feedback. They don't come back to me.

It is 1 month and 6 days after I logged this case and it has not been resolved. It has been so frustrating!

Is there any one else with the same problem? I am not sure if I will recommend people to get Vitality anymore.

My case number: ***