JE
Jennifer E

1 reviews | Active since Oct 2010

07 Jun 2016, 17:43

Stuck in the Middle

<p>Discovery erroneously cancelled my Vitality despite my making regular payments. Virgin Active then proceeded to bill me every month for gym. Discovery then reinstated my Vitality benefit but Virgin Active didn't give me a full refund. I am now being charged R190 per month as well! Discovery says it's Virgin's problem but Discovery was the one who started the problem! I'm now stuck in the middle and can't resolve the problem!</p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply08 Jun 2016, 08:16
Official

Hi jenzyl

We apologise for the frustration this has caused. We will contact you to resolve the matter as soon as we can.

Discovery Health Services