Strava runs not syncing

I contacted vitality via email on 5 Jan regarding my strava runs that weren't syncing. I got an unhelpful reply on 9 Jan where Kogi said that my points had been reset and that the problem should be fixed but they didn't even check because there were still no strava runs. I rep**** immediately with screenshots from strava. I haven't heard anything since and my Active Rewards team mates are getting annoyed with me because their rewards depend my goals being achieved. Please manually add the runs as soon as possible and ensure my goal reflects as achieved on Active Rewards.<br> <br> Re: Strava runs not syncing -WRefNo#***#- -MailRef#***#- -MailRef#***#-