Stop apologising and fix the problem

Since last year I have been trying to join Discovery health and Vitality. Firstly, the agent misplaced my ID that I had sent him and then I was sent a letter stating that I needed to get permission from my guardian as I was a minor. I am 27! The agent apologised about the error about recording my age wrong. I was then asked by yet another person to send my ID so my application could be processed. I tried to call customer service as I wanted to change my debit order date and was told by lady I was talking to that I was not a member, which was surprising as I had signed and returned my letter of acceptance to the agent I was originally dealing with. After some consultation with a supervisor, I was told I have two member accounts. But was assured that my membership would begin on 1 Jan 2016. On 1 Jan 2016 my debit order for my medical aid and vitality went through my account. 2 weeks later I received my discovery membership card. I then contacted Vitality to find out when they would be sending my card. Vitality then responded that they have no record of my membership and on top of that I was asked to send another copy of my ID as it was never loaded so I can register on the website! <div><br></div><div><em>(Supplier name changed from Discovery Health to Discovery Vitality &amp; Vitality Mall by Hellopeter.com)</em></div>