STILL WAITING FOR PAYMENTQ

I GOT AN EMAIL FROM VITALITY TELLING ME THEY WILL REFUND ME THE INCREASE AMOUNT OF MY GYM FEE IN JANUARY!!! I CALLED IN FEBRUARY AND WAS TOLD THE EMAIL WAS A MISTAKE. i THEN ESCALATED THE ISSUE AND TERRANCE TOLD ME I WOULD BE PAID END OF MARCH. I CALLED LAST WEEK AND WAS TOLD PAYMENT IS SCHEDULED FOR 31 MARCH. I CALLED YESTERDAY AND WAS TOLD THEY DONT KNOW WHAT IS HAPPENING. WHAT IN THE ACTUAL **** DO U GUYS WANT FROM ME? MUST I BEG FOR MONTHS. PLEASE PAY MY MONEY. I ALWAYS HAVE TO BEG AND INQUIRE ABOUT MY PAYMENTS. STOP THIS **** PLEASE. I AM SO TIRED AND FED UP.