Still waiting for a response/Pathetic Service

Logged a Hello Peter complaint in May and the issue is still not sorted out.My Ster-kinekor movie cards for my children is still not working.I have sent emails to discovery and keep getting idiotic stupid responses from staff that cant even use spell check.I did a Dischem healthcheck on the 17th June and emailed the documents to discovery on the same day!Till today the points have not been loaded.I received a response that i should check on the 26th and sent another email.Lo and behold i have an idiot sending a stupid response saying this query takes 3 days to sort out.I have never in my life come across such apalling non chalant service!I want my points thats ALL!I dont care about your stupid Turn around times..Im actually rather going to contact the Ombudsman for promises not kept sick and tired of this ****!!!