Still not allocating points and rewards

Previous references : ***, ***, ***, ***, ***, ***, ***, *** and ***. This issue has been going on for over 3 months and is still not resolved. All I get from Discovery is lip service. Katlego promised me back in February that the issue had been resolved and that the points would be allocated within two weeks, they were not. Jermine has been telling me for the last 6 weeks it is being sorted out - and nothing, absolutely nothing, has happened. We are not being allocated our points for manual workouts. I have so far been short changed 8 lots of points and my husband 23 lots of points. I have spent in excess of 5 hours trying to sort this mess out with Discovery and am quite honestly sick and tired of it now. This is my last ditch attempt at being civil and polite about it. And while you are about it please also check why we have not been refunded the R215,31 yet for our Healthy Foods benefit..... We got the SMS but not the money. I would say this matter is now very urgent. My patience has completely run out. Do not give us another reference number - just sort out all of the above once and for all.