Still no refund due to Discovery's negligence

It is now 12 days later and I still have not received my refund. Discovery conveniently tried to pass the buck onto virgin active. They neglect to realise but for their maladministration and negligence, virgin active would not have debited me double my monthly gym memebrship. Having spoken to Mishkah Jackson last week, she assured me that my refund from virgin active would be in my account by today the latest. I find it rather interesting that it has taken almost half a month for Discovery to resolve a mess they created. I should not be the intemediary between discovery and virgin active. It was discovery that failed to adhere to a simple instruction, it was discovery that communicated to virgin active to cancel my gym benefit thereby resulting in me being billed as a normal memebr despite my diamond status. Now I have to almost beg discovery to rectify this? And so Mishkah Jackson, I await my refund....