Still No Feedback Regarding Active Rewards Concession

<p>I app**** for a concession for the Vitality Active Rewards program for my wife, as she suffers from a chronic medical condition.</p> <p> </p> <p>I was told by Vitality to provide a medical certificate to confirm the condition.</p> <p> </p> <p>A medical certificate was sent through on 13 December 2016, and another on 13 January 2017.</p> <p> </p> <p>I received no feedback.</p> <p> </p> <p>I followed-up on 8 February 2017, and to date there has STILL been no feedback. </p> <p> </p> <p>It saddens me that I have to go the hellopeter.com route in order to obtain feedback from a company that is supposed to deliver world-class service.</p> <p> </p> <p>Can my request be attended to as waiting 3 months for feedback is really uneccaptable !</p>