SJ
Sergio J

1 reviews | Active since May 2012

28 May 2017, 17:49

Still No Feedback, Almost Half a Year Later!!!!!

<p>On 23 March 2017, I logged a complaint on this site for the lack of feedback received from Discovery Vitality in terms of an Active Rewards Concession for my wife. </p> <p> </p> <p>The following day, Vitality responded on this site and stated that one of their "Service Specialists" would investigate and contact me for resolution.<br /><br />On 23 April, I responded on this site and stated that after 4 weeks, I had not received feedback.</p> <p> </p> <p>Today, I am writing a fresh review in order to state that I have STILL had no resolution or further feedback to my query. </p> <p> </p> <p>This has got to be a record in terms of a lack of feedback that I have received from any company!<br /><br />When will this be resolved? Why is this taking so long? We met the requirements you asked for LAST YEAR already, and yet we still keep on getting the runaround!<br /><br />Rather disappointing, Vitality!</p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply29 May 2017, 09:19
Official

Good morning Sergio

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team