Still no cash back

So I complained about the fact that I didn't get my cash back from Dischem about 2 months ago. I got given the run around since, spoke to some of your rude and arrogant complaints people and still now 2 months later the issue is not resolved. So first I was told that it is a problem with many clients as it was an IT glitch, then I was told it was Dischems fault, then I as asked to give my slips manually. The funny thing is I emailed Dischem and got the slips from them but discovery can't help. I was also told the business analysts are fixing the issue. well I got to admit your BA's are pathetic almost as useless as your customer service or value offering. I was also told that the super special complaints department cant give their direct email address so I had to email the call centre who in turn would respond with a \we will get back to you". I also guess discovery is going through some cost cutting because no one ever tries to phone me ever but rather sends emails that are of no use. The funny thing is not ONCE did they say they will compensate me for the inconvenience caused. Im sure you wont be as understanding if I dont pay my premiums due to technical issues"""