Ster Kinekor Vitality a joke!

Ster Kinekor Vitality been active since start if January and member not found on the system when booking a ticket or gong to the Ster Kinekor Cinema! Called discovery vitality for 10 days now they fob me off saying Ster Kinekor problem - Call Ster Kinekor and they say Discovery problem - And back and forth I go! Biggest joke ever! Not on system and paying full price for my family and I! Fix it Discovery!