*****ing my points?!

Basically the whole year I have been having issues with Vitality Healthy foods. The one month when I was told I didn't qualify for any points, I complained and all of a sudden 600 points were found. This last month we have made a huge effort to split baskets and only swipe the card for the healthy basket, yet we only get 40 points for the whole month? ANd then because of this error does it mean I am not getting back what I should in health food refunds??Every week we spend about R200 on healthy items at PNP. This is BS discovery, you are *****ing from me. I unfortunaly do not have any slips - I will keep them this coming month- but on my PNP app you can see my shopping history. I want answers as to why I am falling short every month.