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Sasha N

1 reviews | Active since Jan 2014

29 Dec 2016, 16:52

*****ing my money!!

<p>COMPLAINT! Paid an activation fee to Virgin Active for the discounted gym benefit in March 2016. Discovery notified both Virgin Active and myself that I did not have cover since December 2015. To date the activation fee has not been refunded to me. I was advised by Vitality I need to get in touch with Virgin Active Corporate, Virgin Active Corporate has informed me I to get in touch with Discovery Group Life to sort this out. Each company is pushing me from one to the other and not willing to assist. I have been fighting this for the past year and no one seems to want to refund me.</p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply30 Dec 2016, 10:42
Official

Good Morning Sasha ,

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team