Spend R300 at Pnp on fruit and veg, only get 3 items worth of cash back...Vitality EXPLAIN!

<p>On 19 Novemebr 2016 I bought fruit and vegetables worth R300 at Mulbarton (Panorama) Pick n Pay. I noticed only 3 ites had the "V" next to them on the till slip, I immediately enquired with the manager why that was. She said she would contact Cape Town (since they load what is and isn't a Vitality item) and get back to me (I left my contact details and copy of recipt).</p> <p> </p> <p>By 23/24 Nov I hadn't heard from anyone (Mulbarton or Vitality), so called Vitality to lodge the complaint and enquire what the problem was. The lady I spoke to said she was aware of the issue (Pnp issue and it was something about new systems being loaded) and I will get all my items recognised come end of the cycle. </p> <p>30 November 2016 I checked online and my basket only had 2 items in it. I then sent an email of my issue to Vitality and received a reply from THANDEKA DLAMINI (3 January 2017) asking for a copy of my recipt. I sent it that same day.</p> <p>THANDEKA responded days later telling me:</p> <p>"Kindly note that your HealthyFood benefit is linked to your Discovery Card, therefore, you need to swipe your Discovery Card before the cashier rings up your items and again to pay for the items.</p> <p>Please advise if your Discovery Card was swiped twice when making this purchase.</p> <p>If you do not produce your Discovery Card at the Pick n Pay till before the sale is processed and also pay with the card, you will not get the HealthyFood cash back.</p> <p>We thank you for your dedication in improving your health with Vitality and apologise for any inconvenience caused.</p> <p>Have a lovely day further."</p> <p> </p> <p>HOWEVER I started using my Discovery Card at Pnp in October and received my Cash Back for that October, the website even shows my October basket with Healthy Food items. </p> <p>AND regardless of whether I use my Discovery card or Pnp Healthy food card, or just plain cash- WHENEVER I BUY FRUIT OR VEGETABLES AT PNP THE SLIP ALWAYS SHOWS A "V" FOR VITALITY PRODUCTS......except on 19 November 2016 at Mulbarton Pnp!</p> <p> </p> <p>I raised the latter point with THANDEKA 5 days ago and have not heard from Vitality once again (they say turn around time is 3 working days to get a reply). </p> <p>The only reason I activated my Discover card was due to Vitality FAILING TO SEND ME MY RE-ISSUE OF PNP HEALTHY FOOD CARD FOR 2 MONTHS OF ENQUIRING AND REQUESTING AND THEN RESORTING TO ANOTHER LAG PERIOD PRIOR TO MY DISCOVERY CARD BEING ACTIVATED. </p> <p>No one told me about swiping my Discovery card twice at Pnp-either way I got cash back with my first few purchases!</p> <p>I spent R300 on broccoli, tomatoes, g****s, watermelon, pineapple, and so on...how are they Vitality products all of sudden????- If they still are, where is my cash back for all R300 that I spent!????? </p> <p> </p> <p>I feel i tried to patient and address it directly with you-however you are now taking time and telling me highly irrelavant stories.</p> <p> </p> <p>If there were a system glitch or error-I should not be at a loss as I clearly am abiding to the Vitality Healthy Foods Cash Back benefit!</p>