SOLD FALSE PRODUCT , COMPLAINT NOT ATTENDED TO. **** TO DISCOVERY IS A BAD COMPANY

Discovery is ridiculous. Their customer service is ridiculous, I was sold a product that I didn't want. They are violating the FAIS AND TCF regulations. A consultant Shivaal *** sold a vital product that doesn't cover a discount on my planet fitness gym membership. It has been up to a month I queried that but the consultant keep on sending me an email that his superior will call me regarding my complaint Noone phoned me, I called in spoke to Ramonna she referred herself as a customer care manager I complained to her it has been a week no response, no update. I am.still paying planet fitness a high premium and paying discovery a high premium. No communication from all the superiors in Discovery. The gentleman Shivaal kept on lying to me that what he sold to me is what Discovery placed on a website that the particular product covers my planet fitness. I am up on nerves as Discovery health has **** to me that they are giving me a product to cover my gym membership. I am taking the matter to the ombudsman. Today I phoned in spoke to a superior Asanda who called me back with a phone that had a ridiculous network couldn't even get help I'm advised to wait for Ramona and shivaal manager till I become a skeleton.