So many reasons for bad service review

1. I have been asking for my Healthy Foods and Healthy gear card to be delivered to me for several months now (via email, via Discovery website, via the app... you name it). They promised that it would be delivered to me every time, but I am still waiting. 2. You wait a full month before they respond to your emails. I find their Facebook Messenger to be more useful for any communications. 3. Their systems are never in 100% working order, which I cannot understand. It is ridiculous. They know they have a large customer base, which will inevitably cause a lot of traffic on their websites etc., but they do not ensure for it to run smoothly. This leads to a lot of dissatisfied customers. Trying to have too many baskets to put your eggs in... 4. They also need more consultants for their growing customer base. It's terrible to wait a week for any recognition of my inquiry. I have been waiting a week with no reply yet since my last query about my Healthy Foods/ Gear cards.

All the above are so unfortunate as Discovery has such a great concept / product. They just do not know how to execute it.