So hard to reach...so expensive to reach...so useless

Discovery Health suddenly changed my self payment gap balance without any notice. I asked for a reconciliation outlining how Discovery got to my SPG balance. I was sent an excel spreadsheet with many errors. I spoke to a call centre agent - Zama Khumalo. Highly ***********. Put me on hold for long periods of time. She could not give me any responses to my questions. The call took an hour and then got cut off. I had to carry the cost of the call to no avail.

Discovery is so ***********. They place the burden on their members.