So frustrating to deal with

Why oh why can Discovery Vitality never answer the question you've asked them the first time. Time and time again the feedback I get on queries doesn't answer the question that was asked. Then, you can't reply to there communication and have to log a new query advising that the previously logged query wasn't answered adequately; or at all. It is not infuriating dealing with them. Each time you send a query it is picked up by a new person, so you never have one person that has an understanding of the issue you have. And, good luck getting the same answer from two different agents. There is no way for a client to see the status or progress with any open query. They hardly ever come back to you. This experience is exacerbated by the volume of errors that do. make. If you're not checking you points regularly, you're almost guaranteed that you're not getting them all. And, when you query they happily brush your issue off rather than actually resolve it. Best check your vitality points folks.