So Dissapointed in Discovery Vitality

I am a massive supporter of the vitality program, however I am extremely disappointed in their services over the past few months. I rejoined vitality in August and immediately tried to connect all my activities to vitality, through the gym and my Garmin device. However there was a problem between vitality and Garmin to pick up my activities. After many questions and investigations of my own, I managed to get it all connected, however it has been a painful process to try and get the correct points allocated prior to me fixing the connection. I have mailed and explained several times, but it seems every time there is a different agent or just blatant disregard for what I said in the mail and my question is responded with a standard answer that is not helpful at all and if I call I get told that the points department needs to call me. It feels like they are just playing the year out, so I can not get to the next level, but really hope this is not the case. Hopefully they will react on this.