S****ed agents, responding within three days - what a joke.

I have been trying to link an activity I recorded on the same Garmin device that I've used for years on 14 January, and which for some reason did not get through to Discovery.

For the last 6 weeks I have tried sending emails, or phoning, to no avail. You hold on, listening to their messages about how they pride themselves on their service, and how they respond within days, but it's all just window dressing. I managed to get through to someone once who said she was loading my information. It took about 8 minutes of holding on, and then I got cut off. I tried again, and after an interminable wait (high call volumes, apparently - what a surprise) the next s****ed agent managed not to drop me, she just sent me back to the beginning of the queue (please enter your policy number, date of birth, ...). I did get dropped again eventually.

The email I sent after that has not been responded to a week later.

Very big on taking my money, increasing my premiums - when it comes to actually delivering the service they claim to pride themselves on, not so much.