1 reviews | Active since Mar 2009
Short changing us and lacking service
<p>From the start of 2017, I've had nothing but issues with the "value adds" and "rewards" offered by you, which, when trying to take advantage of, seems hardly worth the time & frustration spent on complaints, queries and calls! In January, I queried the non-allocation of my gym visits, as well as the non allocations of IOS health data (step counter was not syncing). Much more time and many more calls later, it turned out you were "migrating systems" and your App needed work. This was eventually (sort of) resolved. I then queried the Healthy Food benefit:</p> <p>1) Non payment for Nov - Dec 2016?</p> <p>2) Shorter billing cycle for Jan - Feb 2017?</p> <p>3) Missing transactions and cash allocation for March 2017?</p> <p>I lead a super busy life just like everyone else, and therefore resent the time I've had to take out of MY busy days to check, recheck and again check my calculations versus your one-liner email replies to my many queries!</p> <p>Judging by the other posts on this forum, I am right about the errors in your healthyfood cashback calculations (yet your 2/3 day delayed email replies just deny this!!) I want someone to do their job properly and fix these issues so that I can experience a seamless reward process, and trust what you promise, please!!</p> <p> </p>
Dear Dominique
Thank you for your post.
We are busy investigating this query and one of our Service Specialists will contact you to resolve.
Regards,
Discovery Vitality
Dear Dominique
Thank you for your post.
We are busy investigating this query and one of our Service Specialists will contact you to resolve.
Regards,
Discovery Vitality
