Shoebooster disaster

<p>Extremely dissapointed in the customer service received with my shoebooster.. Gone through all the steps through the app , joined Team vitality (only for the shirt - because in WCape we can not use the licence) R300 and Shoes for R2000. After 2 months I have not received any cashback , and on email reminder from vitality that I did not buy my shoes, I realised something was wrong. Several communications / weeks later we found that I bought the shoes on my husbands activity card from Sportsmans (which I thought was our family discovery card ). by now my 3 months expired . I never received a sportmans card when activating my shoebooster and the consultant confirmed this was a mistake from Discovery side. I asked if the 3 months could be extended as I did wait so long for the query to be investigated. Just feel discovery was against me on this , not for me and my saving. I have since buying the shoes , reached all my goals all the time . How difficult can it be to ask your manager for a overide on the final date in your system if the reasons are valid for a request. I am such a promoter of the vitality fitness model and advertise it where ever I go for the great iniative it is, but the shoebooster episode did have a huge negative swing , instead of a saving it was just a big expense. Sportsmans warehouse also did not want to return the shoes as I had the slip and just do a re-sale on my new card in my name, also not too helpfull. </p>