Shoebooster bolsup, now i am off to have surgery...haha

So, I spent R300 Rand last August to activate the discovery shoe booster in order to buy my shoes, because I have a discovery credit card.!! When I app**** and activated the card over 2 days at the walk in centre, NO ONE bothered to order or inform me of the Healthy gear benefit card you need to ORDER to swipe in order to get your vitality cash back on purchases at Sportmans Wearhouse.

So I gladly shopped away at Sportmans swiping my DISCOVERY COOL CREDIT CARD on my Gold Status when my cashback was 25 %.

But the shoes I bought never registered under my healthy gear benefit, because during time spent acticvating my heallthy food and dischem benefits no mention was made about the gear card.

So I bought my shoes in August 2 weeks after I activated my shoebooster.

Driving out petrol to the gym like a maniac everyday I realized end October 2017 no cash back for my purchase at 25% rate was given PLUS no cash back is received for all my goals I am meeting every week.

On inquiry it took a while before anyone spotted I didnt swipe the healthy gear card.

Since then my status fell back to Bronze at 10 % , and I spent hours corresponding with a helpless call centre with emails to and fro who can do nothing but give contradicting information and messages. Always waiting for answers which are escalated to the back office and answered about a month later.

So in 16 o 17 or 18 January 2018 someone finally called back from Vitality informing me that they are aware that my shoebooster now is deactivated due to the new year but due to the misunderstanding they will reactivate it again and I can plan a trip back to the same sportmans warehouse in Somerset West and REPURCHASE my shoes to register it on my healthy gear card and I can then start earning cashback from January on my goals achieved. I couldnt believe my ears and REPEatEd the info thinking it is finally sorted. Although I grieve about all the hours and petrol spent on registering gym visits to work back my shoes since august!!!

But I agreed and wnet back to Sportmans Warehouse.

Nothing happened since.

No cash back was received for the sale, and no gym goals was paid out!!!!

So I started with conversations on phone and emails and had to rescan my purchased slip etc for 5 MONTHS now.

Only to receive finaly now a computerated blind message again: Dear Mrs Joubert Kotze'

Thank you for your patience while we worked on your inquiry with reference number ***.

We have completed an investigation on your Shoe Booster cash back query, the shoe purchased will not calculate under your Shoe Booster benefit as you purchased your shoe after the 30 day Shoe Booster window period.

As per the benefit guide you are required to purchase your shoes within 30 days from the activation date.

However we have rectified the negative amount reflecting due to the exchange that was completed and we have calculated your cash back based on the HealthyGear benefit.

Your cash back should reflect within three to four working days in your cash back account.

We apologise for the delay in feedback.

For any queries visit our online support page: www.discovery.co.za > Vitality > Help and "Send a query".

Regards

Dieketseng Tshihatu

Discovery Vitality

I am stunned.

What would be good client service and financially fair, but abiding to their inpossible unbreakable rules, was to do the decent thing and give me back my shoebooster of R300 (since I could not make use if it because their own staff at the walk in centre could not guide me correctly in using this product despite asking), and pay me out the 25 % cash back I was suppose to get for plainly purchasing the running shoe in august 2017.

Now they want to pay me out the lousy 10 % cash back due to my current status plus they stole R300 of me , since I didnt need to pay the booster and got nothing for it (I am not a runner and do not need to partake thus in any of the so called team vitality benefits.

This is not just unfair , it is ********* as many of their policies are.

I will warn people to take off work for 6 month if they plan to benefit form the discovery vitality program in order to study all the fine print to not be ****** of time, stress and money.

Luckily for them ( discovery Health) I now developed a condition due to unnecesssary stress and they are about to pay the consequences with expensive hospital bills which we PAID in any case to be covered for. So Well done Discovery!

Instead they couldve resolved this issue months ago with one call from one capable person who could give proper client service the correct advise instead of causing anger for 7 months!