Shoe Booster not paid

I have not received ANY cash back on the Shoe booster since June 2017 (over 3 months) despite reaching ALL my goals. After my first inquiry 3 months ago, I was informed that I did not qualify as the shoes was not on the benefit even though the Total Sports website shows that it does qualify. After informing them of their mistake, it was still not corrected. After further emails and telephone calls, they have escalated the matter without resolving it. They have told me that the mistake is on their side, but no luck with resolving it. They have also said that someone will contact me telephonically to discuss seeing that I am always the one contacting them but no luck.

I bought the shoes because of the benefit and have honored my side of the agreement (paying the fees etc) but Discovery have not. I have also given them ample time to rectify which they have failed to do so.

This is unacceptable and I will not let this go! The consumer protection act would be my next move.

REF ********** 981; ********** 584; ********** 384; ********** 454