Shoe Booster Mess up

<p>I logged my initial query with Vitality on 31/03/2017 to as to why I was not receiving cash back for my shoe booster.</p> <p>I had paid and activated my Shoe booster on 14/01/17 and purchased a pair of shoes on the same day.</p> <p>I have had to follow up 3 times to try and resolve this issue, with emails back and forth to send statements and slips, it was finally resolved on my last query, that discovery would cancel the shoe booster and I would have to forfeit the R300. and that this would take 48 hours to do. 5 days later and I again had to follow up today as it has not been cancelled and was told that they had not cancelled the shoe booster as agreed and that the technical dept were still trying to look into the problem. So tell me how does a query take this long to get resolved? </p> <p>ref no ********** 566, ********** 294, ********** 92</p> <p> </p> <p> </p>