Shoe Booster Cash Back

I am extremely frustrated with the Vitality Shoe Booster cash back process. I bought my shoes at the end of July 2017. I did not check if I have been receiving the cash backs because I have been receiving my gym booster cash backs with no problems.

After my dad activated his in November he said I'd better check because he is not receiving his cash backs. He had to call, send receipts etc before they activated his cash backs.

I checked my account in the beginning of Jan only to find that I have not received one cash back since July 2017.

After querying it with the Vitality Call Centre I have been given numerous reasons as to why I do not qualify for the cash back. This is how it went:

Reason 1 There is no shoe booster activated on my profile. - After phoning and giving the call centre agent my details, she said she picked up that the shoe booster is in fact active.

Reason 2 I did not select any banking details to where the cash backs should go to. -Even though I receive my gym boosters cash backs to my discovery card and my apple watch gets deducted off there, I confirmed the banking details again anyway.

Reason 3 There is no record on the system that I bought any shoes through the shoe booster benefit.

Reason 3 I must have bought shoes for the incorrect value and therefore do not qualify for cash backs - I then sent the receipts confirming that the value is correct.

Reason 4 I did not buy the correct shoes as the shoes I bought are not running shoes - After hanging on the phone explaining to the call centre agent that the shoes had the little Vitality sign on the online page and that I confirmed with the Totalsports cashier before buying them that they definitely are running shoes, the agent accepted that the shoes are correct.

Reason 5 The reference number on the receipt is my Vitality number and not my Health Gear number - Surely this all is linked to my profile? Surely applying for a VITALITY benefit this can be linked back to my profile? The discovery person just says no unfortunately I gave them the incorrect number and they now cannot change anything as this incorrect number appears on the receipt.

I find this extremely frustrating, I have been going through all of the above for a month now, just to be called back with yet another reason as to why they cannot pay out my cash backs.

I am a loyal Discovery customer. I have all of the following with this company: Medical Aid Vitality Insure Discovery Card Invest Life

but yet all they tell you is sorry, the incorrect reference number is on the receipt we therefore cannot help you any further.