Shoe boost not activated and no support from Discovery

To whom it may concern,

This is with regards to the vitality shoe boost, I am deeply disappointed with regards to this benefit.

The process of enabling and activing the shoe boost is a nightmare and the manner discovery addressed by complaint.

I have actived my shoe boost, paid the activation fee of R300 on the 09 Oct 2017.

The payment went off successfully and the discovery app indicated the shoe boost was active.

I called discovery on the 27 October 2017 to confirm that all was in order and I requested permission to proceed with the purchase. Then called in, the call centre agent informed me that my benefit was active and I could proceed with the purchase.

I purchased the shoe in accordance to discovery's requirement on the 29 October 2017.

I then commenced with the process to achieve my goals and retrieve my shoe boost rewards, upon doing so I did not gain my incentives. I therefore contacted discovery to enquire about the re-imbur*****t. This started on the 15 November, I was assured feedback with 3-5 working days. I did not receive feedback and I then contacted discovery to provide me with feedback. I then contacted them atleast over 10 times ever since, to date I have not received feedback. Within this week I have called discovery a minimum of 7 times and all times I have requested to speak to the manager. I was informed that the manager was not available.

I requested that manager to call me, I was guaranteed to receive feedback from the manager but the manager did not call me.

This is a poor service from discovery, considering that I have a profile of products and services with discovery and I have been a loyal member for many years. I am utterly shocked at the service or lack thereof from Discovery agents I have been pushed from pillar to post and this is completely unacceptable! All I want is for my shoe boost to be active as soon as possible in order for me to commence with the rewards and target.

Regards Myen