Shoddy service

Discovery Vitality has not disappointed! After cancelling my membership on 2 December 2019, WITHIN THE 5 DAYS COOLING OFF PERIOD, someone eventually contacted me on the 17th after numerous emails. I was assured there would NOT be any charges! Today I notice a debit order for R259-00 has gone off on my current account. This caused my account to go into overdraft and another debit order was rejected and various charges was put on my account for the rejection and unauthorised overdraft! I called today and first the phone was put down and then I was put on hold for 28 minutes only to be told they are looking into it. Eventually I received a call back and was told a request for a refund had been submitted – I'M NOT HOLDING MY BREATH.