SHOCKING SERVICE FROM VITALITY!!

I am a Diamond Status Vitality member and have been for probably 15 years. I work my butt off at the gym to earn points which I can spend at various outlets. Unfortunately it's one problem after another trying to actually spend the points. Especially at Dischem - INVALID CODE is what I keep on getting. I have just made my 4th call to Vitality since the 26th April Nobody every gets back to me and NOW they tell me that Dischem tells them that I have already redeemed the vouchers. They have obviously taken that as fact WITHOUT seeing any proof that I have AND (BIG SURPRISE) I HAVEN'T REDEEMED THE VOUCHERS. I go to the gym to reduce stress and now I have to get stress because of this. Anyway, it's only R200 so I've decided it's not worth it to get all revved up for that. I just want other people to know that if they are experiencing the same problem that they are not alone.