JS
Jeannine S

1 reviews | Active since Nov 2011

30 Sept 2016, 07:03

Shocking service

<p>I have been battlling with my S Health app on my new upgraded phone which is not being able to sync and I am no closer in getting this sorted out and I started this over a month ago. Since I upgraded to a new Galaxy S6 I have been unable to earn points from my S Health as it wont sync and therefore losing out on the points. I keep getting reference numbers and call logged but to date this has not been sorted out. The worst experience in dealing with a complaint as they are not interested in getting this sorted out. So much for rewarding people for a healthier living.</p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply30 Sept 2016, 08:34
Official

Hi Jeanine

Thank you for your post.

We were unable to access your vitality membership as you have not included your Discovery membership number.

Please email us your ID or membership number to *** and one of our senior representatives will assist with your query.

If you require urgent feedback, please do not hesitate to contact us on ***.

Regards,

Discovery Vitality.