Shocking Service

<p>I am absolutely disgusted by Discovery Vitality's service. </p> <p>I was on my parents Vitality portfolio for a number of years, but I have recently moved to my Husbands portfolio. Since we gave discovery vitality notice of this change at the end of April 2016, I have had nothing but problems. </p> <p>Firstly my app of my IPhone would login but every time I went to rewards it gave me an error message. I called vitality on numerous occasions to report the problem as well as to get my active goal points needed every week so that I could make sure that I achieved the goals - because I could not see this on my app. Every week for 5 weeks I have achieved my goals but I have not received my points or rewards - despite me reporting this on a weekly basis. On one of the calls I was told that it was a technical problem on Discovery's side because I was transferring to a different policy and that it would be rectified once completed on the 1st of June 2016 and I would then receive all my rewards. </p> <p>On the 1st of June 2016, I logged into my account again and noticed that my policy had been transferred, but not rewards have been sent nor my active rewards loaded. I asked my husband to email Vitality as his email address is registered and he emailed them on Thursday sending proof of all gym entries at Virgin Active from the Virgin Active website. A gentleman called him and proceeded to tell him that I am not on Vitality. Please can you tell me how I am not on Vitality when I pay my vitality fee every month, I get the Virgin Active gym discount and before all this nonsense started I received goals, rewards and could login to my account.? The gentleman then said that he would call me back on Friday morning the 3rd of June 2016. I am still waiting for a call </p> <p>Below, are the references to some of my calls. If you go onto my portfolio, you will notice that I have made over 12 calls on the last month </p> <p>- ***</p> <p>- ***</p> <p>- ***</p> <p>- ***</p> <p>- ***</p> <p>- ***</p> <p> </p> <p>This has been a problem with the following cycles:</p> <p>30th April – 6th of May</p> <p>7th May – 13th May</p> <p>14th May – 20th May</p> <p>21st May - 27th May</p> <p>28th May – 3rd June</p> <p> </p> <p>All of these weeks goals have been under 400 points needed and my gym cycles prove the following:</p> <p> </p> <p>30th April – 6th of May - I went to the gym 6 times</p> <p>7th May – 13th May – I went to the gym 4 times</p> <p>14th May – 20th May - I went to the gym 4 times</p> <p>21st May - 27th May - I went to the gym 4 times</p> <p>28th May – 3rd June - I went to the gym 3 times (goal was 300 points)</p> <p> </p> <p>I am sick of this disgusting service. I pay my money to Discovery Vitality everymonth but I get no service - this is *******. You have wasted my time and money on calls, money on monthly fees and ****** me of my vitality points and rewards for over 5 weeks. </p> <p> </p> <p>My Husband and I comply with the Discovery Health points system to ensure that we can stay on Gold - this does not help if Discovery Vitality do not recoginse and load my points or portfolio correctly. </p> <p> </p> <p>This morning, I logged into my account again and now it says that my Viatlity status has no points at all - so I have no status??????</p> <p> </p> <p>I have never experience such horrific service in my life. Please advise if this will be rectified or if I must rather find another comany that will provide me with the services I deserve. </p> <p> </p> <p>Ashleigh Hodge</p> <p>***</p> <p> </p>