SHOCKING FEEDBACK (NO FEEDBACK WHATSOEVER)

I have had such a mission with Discovery Vitality- I have sent them the below email, only to get a reply to say that they will fix the problem- but dont bother to reply to the fact that they must back date my vitality points to when I changed over prom Pick n Pay to Woolworths as my healthyfoods provider. Hi There

Please treat this matter as URGENT.

Please go back and view when I changed my main healthy-foods provider from Pick n Pay to Woolworths. EMAIL I SENT THEM: Ever since I have changed over I have not received ANY vitality points because for some reason you have put my ID number in INCORRECTLY. You have conveniently put my ID number into the PASSPORT number, which is INCORRECT. AND you have put the number in incorrectly as ***0 ? Please date back my vitality points since I changed over to Woolworths and give me the full amount of the points owed to me. See attached my ID and fix the problem. I had this issue with dischem as well and you kept telling me that its all connected and sorted out etc. WHICH WAS A LIE. Below are my policy numbers.

I sent this email 2 times, and I have called with a refernce number and was told I will have feedback in 5 days- its been way over 5 days and still no contact being made form Discovery Vitality.

If this is not sorted out within the next week, and my vitality points are not back dated (due to Discovery's poor administration) then I will be cancelling my life policy, medical aid and vitality.