Service, what service?

After trying for almost 2 weeks (13 days) to get an answer from Vitality of the reason why some of my reoccurring points have not been loaded, I got 4 different reasons and still no points. 15 reference numbers and a phone call later (during which I was put on hold - and guess who pays for it?) and not being able to speak to a senior or supervisor you can take your pick to which of the reasons you actually want to accept.

I understand that Discovery reserves the right to review certain aspects of membership, but this is moving the goal posts a little too often and then not even they themselves are always exactly sure where they (the goal posts) are now.

Remember the goose that laid the golden eggs?