Service SUCKS

Hi, I took out a vitality mobile contract 2 years ago and was messed around for close to 3 months with regards to various things. HIGHLY ANNOYED. Then I made the big mistake of upgrading my contract 2 years later and guess what ?. Doesn't take a genius to figure this one out. I called the call centre on the 31 July 2015. Spent what seemed like hours on the phone with the sales agent (which of course I have time to waste !) and was told that I would get my new handset. Its now 26 August (yes that's almost a month later) and I still don't have the handset. Called the agent and was told that a new contract was initiated and then cancelled (yes because I need to spend hours on the phone again for another friggen one). Have been told that I will be contacted back to sort this out and this has yet to happen. Do you not want my business ?. seriously Vitality Mobile has given me a pain in my backside, and not just once. So far you guys have an AWESONE track record as I have dealt with you twice in 2 years and both times you have messed me around and wasted my time. Thank you for that !