service or not???

why does discovery staff not seem to know what is happening? i am having endless trouble with them. first it was more than a month just for them to get that mine and my husbands e mail address was different which they insisted was the same. both our profiles were linked to the same device. numerous calls and time was waisted on this with promises to call back but none ever happened. recently we sent an email re the fitness devices. time has long since lapsed and now its too late to register because discovery didnt get back! is it our duty to call them everytime? thats not service. every time we want to book and have a query discovery send you to kalula, kalula send u to discovery or they send you to the specific place. is this a circus? all im asking is for some help and for discovery to repond to us!!!!! absolutely pathetic service! please send your staff for training!!!!