Service is NON-EXISTENT, just a tick box automated email.

The service is absolutely shocking. I have had an ongoing query about healthy dining cash backs for about 3 weeks now. I get messages that I'm due a cash back but never get the actual payment. My last cash back was in October.

But this is the least of my problems, the multiple agents I am in contact with are still disputing actual orders (even when providing evidence). When you respond to an email, it goes back to a different consultant each time, which is absolutely absurd. I have spoken on the phone with consultants and no resolve, just that this is being investigated. I have asked to be in contact with a manager but once again, absolute silence.

It literally leaves such a bad taste in my mouth that I'm now looking to leave Discovery and all my other Discovery related products and policies... but not that they care. They more than likely wont respond to this either. Enjoy your further share price decrease because you don't deserve any better.