SERVICE FAILURE

<p>On 22/03/2017 I send an email cancelling the Vitality from my medical aid membership. I received an automated email advising the query will be resolved within 5 days. On 23/03/2017 I received an email from Barry Sundelson enquiring if my query was resolved. I responded 24/03/2017 that it was not. I send another mail on 06/04/2017 advising again it was not resolved. I have as of today's date not had any response. I called Discovery Vitality today 24/04/2017 to obtain confirmation that the Vitality was indeed cancelled. I spoke to Vuyo Pemba who could not assist at all in resolving the query. He advised cancellation is 30 days notice. Which was given. </p>