Seriously bad service

Two weeks ago some of my points for vitality active rewards was not logged by discovery. Logged the query and they took a week to sort it out. Same issue with points happened in last week and I logged it on their system last thursday. Only received an email today which stated unfortunately the data is unverified and cannot be logged. This is unacceptable since the data is direclty from my tomtom device and I provided screenshots and this data cannot be edited by myself. If they want to provide a service like vitality rewards it must be done efficiently and properly which is not the case from my point of view. Please sort this out immediately. Reference number added on the next page.