1 reviews | Active since May 2016
Serious technical issues leads to a massive overcharge on my credit card.
<p>I signed up for the Apple watch benefit and the program has helped me to become active and healthy. I have achieved all but two of my weekly goals for the past 10 months. Vitality failed to take any action to collect the two penalties for months now. Up to August my benefit statement had correctly reflected all the goals that I achievd but as from September they lost the plot and due to some data *******ion they are reflecting numerous goals as missed and yesterday they processed a massive transaction against my credit card. This is seriously concerning and I have serious doubts if this company has the ability to process transactions. I would be very cautious to make use of any of their financial services and the fact that they are now in the process of becoming a bank is a huge risk to our financial system.</p>
Dear Willem
Thank you for your post.
We will investigate this query and contact you to resolve.
Regards,
Discovery Vitality
Dear Willem
Thank you for your post.
We will investigate this query and contact you to resolve.
Regards,
Discovery Vitality
Discovery also make a habit of keeping a client on a string as long as it suits them. I have just spent more that two hours on the phone with them and there is still no plan on the table to have this problem fixed. If you are serious about resolving my query then call me sooner rather than later. I'd much rather recieve hourly updates even if the problem does take long to resolve than never hearing from you at all...
Discovery also make a habit of keeping a client on a string as long as it suits them. I have just spent more that two hours on the phone with them and there is still no plan on the table to have this problem fixed. If you are serious about resolving my query then call me sooner rather than later. I'd much rather recieve hourly updates even if the problem does take long to resolve than never hearing from you at all...