JN
Jaco N

1 reviews | Active since Jan 2010

07 Oct 2015, 11:39

Sarcastic responses to appointment requests

I made a booking for my wife for a Vitality Health Assessment for last Saturday 3 Oct.<br> <br> Eventually she could not make the appointment and we cancelled it.<br> <br> On Monday (5 Oct) I sent a new appointment request to schedule the Assessment for this coming Saturday 10 Oct. My wife has an extremely busy schedule and cannot schedule these appointments during the week.<br> <br> Initially I received no response from Vitality Bookings (administrated by Kaelo).<br> So today (7 Oct) I sent another request.<br> <br> I just received (11h13) a response from Yolanda Mpiko of Vitality Booking at Kaelo.<br> <br> Her message reads: <br> Hi Jaco<br> <br> Wouldn't you like weekend again.<br> <br> Kind Regards<br> Yolanda Mpiko<br> <br> I think this extremely unprofessional and in poor taste.<br> <br> People have been fired for less and I cannot imagine that Discovery / Vitality or Kaelo would condone such behaviour from customer facing personnel.<br> <br> <br>

0
Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply07 Oct 2015, 12:09
Official
Hello jnel78,

Thank you for your comment and for bringing this matter to our attention.

We have referred this query to one of Kaelo`s Customer Service Specialists to contact you and resolve.

Thank you for your kind patience in the interim.

Regards,

Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality