1 reviews | Active since Jan 2010
Sarcastic responses to appointment requests
I made a booking for my wife for a Vitality Health Assessment for last Saturday 3 Oct.<br> <br> Eventually she could not make the appointment and we cancelled it.<br> <br> On Monday (5 Oct) I sent a new appointment request to schedule the Assessment for this coming Saturday 10 Oct. My wife has an extremely busy schedule and cannot schedule these appointments during the week.<br> <br> Initially I received no response from Vitality Bookings (administrated by Kaelo).<br> So today (7 Oct) I sent another request.<br> <br> I just received (11h13) a response from Yolanda Mpiko of Vitality Booking at Kaelo.<br> <br> Her message reads: <br> Hi Jaco<br> <br> Wouldn't you like weekend again.<br> <br> Kind Regards<br> Yolanda Mpiko<br> <br> I think this extremely unprofessional and in poor taste.<br> <br> People have been fired for less and I cannot imagine that Discovery / Vitality or Kaelo would condone such behaviour from customer facing personnel.<br> <br> <br>
Thank you for your comment and for bringing this matter to our attention.
We have referred this query to one of Kaelo`s Customer Service Specialists to contact you and resolve.
Thank you for your kind patience in the interim.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
Thank you for your comment and for bringing this matter to our attention.
We have referred this query to one of Kaelo`s Customer Service Specialists to contact you and resolve.
Thank you for your kind patience in the interim.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
