Samsung Health App unable to link to Discovery Health

Hi there,

I am a member of Discovery Vitality and lately I have had the WORST EXPERIENCE AND SERVICE! I have repeatedly e-mailed your department, only to discover your consultants DO NOT READ the emails and put generic replies! This is so frustrating! I have called your call centre at least four times, only to have one agent tell me they can't help me as the system is down...this is after 10 minutes, another agent creating a reference but NOT UNDERSTANDING my query and finally yesterday I spoke to another agent! I am so frustrated, disappointed and irritated!

A few weeks ago I logged multiple queries to advise you that I was unable to receive my Mugg and Bean rewards, I was told this was an error on my App and your consultant advised I reinstall the App, I did this and then everything else broke! I want to get my daily points through the SAMSUNG HEALTH App, but it will not link onto my account! I know how to link it, I have tried daily, several times a day and am still not having any luck! Yesterday, I spent more time on the phone and I feel this is a ploy!

Also, for the rewards I lost out on because you had system issues, I was told they would be reactivated, why has this not happened?

Why can no one get back to me in the age of technology? Why does no one read my emails and understand my query?

Regards, Nicole