Sad! Sad!

<p>I am a big supporter of the Vitality programme, but have of late been sadly dissappointed by how queries are being dealt with. Two cases: </p> <p> </p> <p>1) Syncing Vitality Fitness Points: In mid-December I started developing problems with the syncing of my iPhone Health app with Discovery app. Various emails and responses followed. Initially the responses were appreciated as there was the hope that the issue will be resolved. After more than two weeks of to and thro I now appear to have the syncing has been sorted out, but Discovery refuses to allocate fitness points (for which I submitted screen shots from my Health App as requested by them). One of the instructions received from them was to wipe all my Health Data (obviously after doing this there is no hope of doing a automatic or manual sync for specific activities not acknowledged). Despite screen shots supp**** these activities are not reflected. </p> <p>Me and my team lost our rewards and I now have to pay my iWatch for two weeks, despite having done the exercises. </p> <p>Surely they should allocate a case manager and not have different consultants respond to each related query. </p> <p> </p> <p>2) Park Run and Diamond Status: I lost my Diamond status (20 points short, i.e. 20 short of 90 000), which I worked very hard for, because a Park Run done by my son on 31 December 2016 (I travelled 50 km to do this) is still not reflected on the system - mine is also not reflected and will ensure that I achieve my fitness points at least for this week. This has been reported twice now, but no response received. </p> <p> </p> <p>C'mon Discovery, most of us enjoy the Vitality system, but these frustrations really make me wonder whether it is worthwhile. Hopefully this is only because of the Holiday Season!</p> <p> </p> <p>Tindall </p> <p> </p> <p> </p> <p> </p>